North Liberty isn't a big town. With around 7,809 households, it's a fraction of the book of business Cedar Rapids itself gives us, and that changes how we schedule the work. We don't keep a crew sitting in North Liberty waiting for the phone to ring - we run out of Cedar Rapids, 16 miles south, and we group North Liberty calls so a truck isn't making that drive for one job. That means we ask a few more questions up front: is the opener dead or just noisy, does the wall button still work, is the light blinking a code. The more you can tell us before the truck leaves Cedar Rapids, the better chance we show up with the right part already on board instead of making a second trip for it.